Privacy Policy
Swift Bridge Formation Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website, contact us, request a property cost estimate, submit an enquiry, or use any of our property cost estimation services.
This Privacy Policy applies to our website and services operated under swiftbridgeformationlimited.uk.
We aim to handle personal information fairly, transparently, and securely and to process it in accordance with applicable UK data protection law.
1. Who We Are
The organisation responsible for your personal information is:
Swift Bridge Formation Limited
Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Phone: +44 (0) 20 1234 5678
Email: support@swiftbridgeformationlimited.uk
For privacy-related questions or requests, you can contact us using the details above.
2. Information We Collect
Depending on how you use our website and services, we may collect different types of personal information.
2.1 Information You Provide Directly
When you contact us, request an estimate, complete a form, send an email, or otherwise communicate with us, we may collect:
- Full name
- Email address
- Telephone number
- Property address or project location
- Property type
- Project type
- Property size or dimensions
- Construction or renovation requirements
- Project specifications and information
- Budget information, where you choose to provide it
- Information included in documents or files you voluntarily submit
- Any other information you provide when contacting us
Please only provide information that is relevant to your enquiry or requested service.
3. Property and Project Information
Because our services involve property cost estimation, you may choose to provide information about a property or construction project.
This may include:
- Property type
- Property size
- Number of floors
- Number of rooms
- Construction type
- Renovation requirements
- Building plans or drawings
- Estimated quantities
- Material requirements
- Project location
- Construction specifications
- Other information necessary to prepare an estimate
We use this information to understand the scope of your project and provide the requested estimation service.
4. Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Time and date of visits
- Referring website
- Website interaction information
- Technical and diagnostic information
We may use this information to operate, maintain, secure, and improve our website.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies for purposes such as:
- Essential website functionality
- Security
- Website performance
- Remembering preferences
- Understanding website usage
- Analytics
- Improving website content and user experience
Where consent is required for non-essential cookies or similar technologies, we will request consent through an appropriate cookie mechanism.
You can also manage cookies through your browser settings.
If our use of cookies changes, we may update this Privacy Policy and our cookie information accordingly. The ICO notes that non-essential cookies generally require user agreement, while visitors should be informed about cookies being used.
6. How We Use Your Personal Information
We may use personal information for the following purposes:
Providing Our Services
To:
- Respond to enquiries
- Provide property cost estimates
- Assess project requirements
- Prepare cost estimates
- Communicate regarding an estimate
- Provide requested services
- Manage client relationships
- Provide customer support
Website Operations
To:
- Operate our website
- Maintain website functionality
- Improve website performance
- Fix technical problems
- Monitor website security
- Prevent fraudulent or malicious activity
Communications
To:
- Respond to your questions
- Send service-related communications
- Provide updates about your enquiry
- Communicate about an existing service or project
Business Administration
To:
- Maintain business records
- Manage enquiries and customers
- Maintain appropriate financial and administrative records
- Comply with applicable legal and regulatory requirements
Improving Our Services
Where appropriate, we may use information to understand how our services and website are being used and to improve our processes and user experience.
7. Lawful Bases for Processing
Under applicable UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us consent to process your personal information for a specific purpose.
You may withdraw consent where consent is the lawful basis for processing.
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, processing information necessary to provide a requested property cost estimation service.
Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate Interests
Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- Operating our business
- Managing enquiries
- Providing and improving our services
- Maintaining website security
- Preventing fraud or misuse
- Managing customer relationships
- Improving our website and services
The specific lawful basis depends on the particular processing activity. UK privacy guidance expects organisations to explain their lawful basis and, where relying on legitimate interests, the relevant legitimate interests.
8. Information You Are Required to Provide
Some information may be necessary for us to respond to your enquiry or provide a requested service.
For example, if you request a property cost estimate, we may need information about your project and contact details so that we can understand your requirements and communicate with you.
If you choose not to provide information that is necessary for a particular service, we may not be able to provide that service or respond fully to your request.
9. How We Share Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
- Service providers who support our website
- Website hosting providers
- Email and communication providers
- IT and technical support providers
- Analytics providers, where used
- Professional advisers
- Payment providers, where applicable
- Legal or regulatory authorities where required
- Other service providers necessary to provide our services
Where third-party service providers process personal information on our behalf, we expect them to handle the information securely and only for authorised purposes.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These websites are not controlled by us.
If you follow a link to a third-party website, that organisation’s own privacy policy and terms will apply.
We recommend reviewing the privacy information of any third-party website before providing personal information.
11. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
This may include reliance on an adequacy decision or appropriate contractual safeguards.
UK privacy information should explain applicable international transfers and relevant safeguards where such transfers occur.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide requested services
- Manage our business relationship with you
- Maintain appropriate business records
- Meet legal or regulatory requirements
- Resolve disputes
- Establish, exercise, or defend legal claims
- Maintain appropriate security and accounting records
The exact retention period may depend on the type of information and the reason it was collected.
Where there is no fixed retention period, we consider factors such as the nature of the information, the purpose for which it was collected, legal requirements, and whether the information is still needed.
UK guidance requires privacy information to explain retention periods or the criteria used to determine them.
13. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include appropriate access controls, secure systems, website security measures, backups, and other safeguards appropriate to the nature of the information we process.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
Right of Access
You may request a copy of personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to Erasure
You may ask us to delete your personal information in certain circumstances.
Right to Restriction
You may ask us to restrict the processing of your personal information in certain circumstances.
Right to Object
You may have the right to object to certain processing, including processing based on legitimate interests and certain direct marketing activities.
Right to Data Portability
In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format and ask us to transmit it to another organisation.
Right to Withdraw Consent
Where we process your information based on consent, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew consent.
The availability of these rights depends on the particular circumstances and lawful basis for processing.
15. How to Exercise Your Rights
To exercise a data protection right or ask a privacy-related question, contact us:
Swift Bridge Formation Limited
Email: support@swiftbridgeformationlimited.uk
Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Please provide enough information to allow us to understand your request.
We may need to verify your identity before providing personal information or making certain changes.
16. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.
You also have the right to complain to the UK’s data protection supervisory authority:
Information Commissioner’s Office (ICO)
The ICO provides information about data protection rights and how to make a complaint.
You can find the ICO’s current guidance and contact information on its official website.
17. Children’s Privacy
Our website and services are intended for adults and businesses.
We do not knowingly collect personal information from children for the purpose of providing our property cost estimation services.
If you believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate action where necessary.
18. Direct Marketing
Where permitted by applicable law, we may contact you about services or information that may be relevant to your relationship with us.
Where consent is required, we will request it before sending marketing communications.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.
We will continue to send essential service-related communications where necessary, even if you have opted out of marketing communications.
19. Automated Decision-Making and Profiling
We do not currently intend to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update our privacy information and provide any information required by applicable data protection law.
20. Data Breaches
If we become aware of a personal data breach, we will assess the breach and take appropriate steps in accordance with applicable data protection law.
Where required by law, we will notify the relevant supervisory authority and affected individuals.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our website
- Changes to how we process personal information
- Changes to technology
- Changes to legal or regulatory requirements
When we make changes, we will update the Last Updated date at the top of this page.
We recommend checking this page periodically for the latest version.
Privacy information should be reviewed and updated when necessary, particularly before introducing new uses of personal information.
22. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Swift Bridge Formation Limited
Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Phone: +44 (0) 20 1234 5678