Returns & Refund Policy

At Swift Bridge Formation Limited, we are committed to providing professional and high-quality digital services. Since our services are primarily digital and customized according to each client’s requirements, this Returns & Refund Policy explains when cancellations and refunds may be requested.

By purchasing our services through our website, you acknowledge and agree to the terms outlined in this policy.

1. Nature of Our Services

Swift Bridge Formation Limited provides digital and professional services, including:

• Website Design & Development
• Custom Software Development
• UI/UX Design
• E-commerce Website Development
• Website Optimization
• Website Maintenance
• Technical Consulting
• Performance Optimization
• Digital Design Services
• Website Support and Updates

Because these services involve customized work, development time, technical resources, and digital deliverables, they are different from physical products and are subject to specific refund conditions.

2. Cancellation Before Work Begins

Clients may request cancellation before work on their project has started.

If no substantial work has been performed, we may consider a full or partial refund depending on the circumstances.

Cancellation requests should be submitted in writing to:

Email: support@swiftbridgeformationlimited.uk

Once development, design, research, consultation, or other project work has started, different refund conditions may apply.

3. Services That Become Non-Refundable After Work Begins

Because our services are customized for individual clients, refunds are generally not available once substantial work has been completed.

This may include:

• Website development already started
• Software development already started
• UI/UX design work already completed
• Custom graphics or digital assets created
• Website customization
• Technical configuration
• SEO or optimization work already performed
• Consultation sessions already completed
• Project files or digital deliverables already provided

The amount of work completed will be considered when reviewing any refund request.

4. Custom Digital Services

Our digital services are often created specifically according to the client’s requirements.

Once custom work has been created or delivered, it may not be possible to return or recover the time and resources invested in the project.

For this reason, clients are encouraged to carefully review the service description and project requirements before placing an order.

5. Refund Eligibility

Refund requests may be considered in situations such as:

Service Not Started

If the client requests cancellation before any substantial work has begun.

Duplicate Payment

If the same service was accidentally paid for more than once.

Incorrect Billing

If an incorrect amount was charged due to a billing or technical error on our side.

Unable to Provide the Service

If Swift Bridge Formation Limited determines that it cannot provide the purchased service and substantial work has not yet begun.

Each refund request is reviewed individually.

6. Non-Refundable Situations

Refunds will generally not be provided when the issue results from:

• Change of mind after work has started
• Changes to project requirements after development has begun
• Failure to provide required content or information
• Failure to provide necessary website or hosting access
• Delayed client responses or approvals
• Requests outside the original project scope
• Dissatisfaction based solely on personal or subjective preferences after approved revisions
• Work that has already been completed and delivered
• Third-party platform, hosting, plugin, API, or software issues outside our control

7. Revisions and Client Feedback

Where revisions are included in a selected service package, clients can provide feedback during the agreed revision period.

We encourage clients to provide clear and specific feedback so that requested changes can be completed efficiently.

Additional revisions or changes outside the agreed scope may require additional payment.

8. Website and Software Projects

For website and software development projects, refund eligibility may depend on the stage of development.

For example, if significant development, coding, design, configuration, or testing has already been completed, the amount of work performed will be taken into consideration when reviewing a refund request.

If a project has been completed and the final deliverables have been provided or approved by the client, refunds will generally not be available except where required by applicable law.

9. Third-Party Costs

Some projects may involve third-party services, including:

• Domain registration
• Web hosting
• Premium themes
• Plugins
• Software licenses
• API services
• Third-party applications
• Paid development tools

Where such costs have already been incurred on behalf of the client and cannot be recovered, they may be excluded from any approved refund.

Any third-party costs will be communicated to the client where applicable.

10. Consultation Services

Consultation, technical guidance, strategy sessions, and advisory services become non-refundable once the consultation has been completed or the agreed advice has been provided.

If a consultation has not yet taken place, the client may contact us to request cancellation, and the request will be reviewed according to the circumstances.

11. Project Delays

Project timelines may depend on client feedback, content, approvals, access credentials, hosting, third-party services, and other external factors.

A delay caused by missing information, delayed feedback, or third-party services does not automatically qualify for a refund.

We will make reasonable efforts to communicate with clients regarding significant project delays.

12. Refund Request Procedure

To request a refund, please contact us in writing and provide:

• Full Name
• Email Address
• Order or Project Number, if available
• Date of Purchase
• Service Purchased
• Reason for the Refund Request
• Relevant project information

Refund requests should be sent to:

support@swiftbridgeformationlimited.uk

13. Refund Review Process

All refund requests are reviewed individually.

During the review, we may consider:

• The service purchased
• Current project status
• Amount of work completed
• Digital files already delivered
• Client feedback and communication
• Third-party costs
• Any applicable terms agreed upon before the project started

We may request additional information if necessary to properly assess the request.

14. Approved Refunds

If a refund is approved:

• The refund will normally be issued through the original payment method.
• Processing times may vary depending on the payment provider or financial institution.
• Refunds may typically take 5–14 business days to appear in the client’s account after processing.

The exact processing time is outside our control once the refund has been initiated.

15. Chargebacks and Payment Disputes

We encourage clients to contact us directly before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate and resolve legitimate concerns directly with the client.

If a chargeback is submitted, we may provide relevant transaction, communication, and project records to the payment provider as part of the dispute process.

16. Client Approval

Before final delivery, clients may be given an opportunity to review their project and provide feedback according to the purchased service package.

Once the client confirms approval or accepts the completed work, the project will generally be considered completed and eligible for final delivery.

17. Limitation of Liability

To the maximum extent permitted by applicable law, our liability relating to a specific service will generally be limited to the amount paid for that particular service.

Nothing in this policy is intended to exclude or limit any rights or liability that cannot legally be excluded or limited.

18. Policy Updates

We may update this Returns & Refund Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updated version will be published on this page and will become effective when posted.

We encourage clients to review this policy periodically.

19. Contact Information

If you have questions about this Returns & Refund Policy or would like to discuss a refund request, please contact us.

Swift Bridge Formation Limited

Office:

71–75 Shelton Street, Covent Garden London WC2H 9JQ United Kingdom

Phone:
+44 (0) 20 1234 5678

Email:
support@swiftbridgeformationlimited.uk

Website:
swiftbridgeformationlimited.uk