SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy explains how Swift Bridge Formation Limited delivers its services, documents, reports, and any other materials provided to customers through this website.
Swift Bridge Formation Limited primarily provides property cost estimation and related professional services, which are generally delivered electronically. We do not normally sell or dispatch physical products.
1. About This Shipping & Delivery Policy
This Shipping & Delivery Policy applies to services requested or purchased through the Swift Bridge Formation Limited website and explains:
- How our services are delivered
- How digital reports and documents are provided
- Expected delivery timeframes
- Information required from customers
- Physical document delivery, where applicable
- Delivery charges
- Delays and delivery problems
- Incorrect contact information
- Failed or unsuccessful delivery
- Third-party delivery services
- Changes to delivery arrangements
- How to contact us about delivery
By requesting our services through the website, you acknowledge that our services are primarily provided through electronic means unless a different delivery method has been agreed with you.
2. Our Services
Swift Bridge Formation Limited provides property and construction cost estimation services, which may include:
- Residential Property Cost Estimation
- Commercial Property Cost Estimation
- Construction Cost Estimation
- Renovation Cost Estimation
- Material Cost Estimation
- Labor Cost Estimation
- Quantity Takeoff
- Property Investment Cost Analysis
- Construction Budget Analysis
- Project Cost Breakdown
- Material Quantity Analysis
- Other related property and construction estimation services
Because these services are primarily professional and digital in nature, there is generally no physical shipping involved.
3. Digital Delivery
Most services provided by Swift Bridge Formation Limited are delivered electronically.
Depending on the service requested, your completed work may be provided through:
- Electronic PDF documents
- Digital reports
- Online communication
- Electronic project files
- Other digital delivery methods agreed with you
Where a report or document is provided electronically, delivery will normally be considered complete when the document has been sent to the email address or other electronic contact method provided by the customer.
4. How the Service Delivery Process Works
Our general service delivery process is as follows:
Step 1 – Submit Your Project Details
You provide information about your property or construction project.
This may include:
- Property location
- Property type
- Property size
- Floor area
- Number of floors
- Construction requirements
- Renovation requirements
- Building drawings or plans
- Material specifications
- Project scope
- Other relevant information
Step 2 – Project Review
Our team reviews the information provided to understand the scope and requirements of the requested estimation service.
If additional information is required, we may contact you before proceeding.
Step 3 – Cost Estimation
We prepare the requested estimate based on the information available and the scope of the service agreed with you.
Depending on the service, the estimate may include:
- Material costs
- Labor costs
- Quantity estimates
- Construction costs
- Renovation costs
- Project categories
- Budget summaries
- Other relevant cost information
Step 4 – Preparation of the Report
The information is organized into the applicable report, estimate, cost breakdown, quantity takeoff, or other agreed deliverable.
Step 5 – Electronic Delivery
The completed deliverable is normally sent electronically using the contact details provided by you.
5. Delivery Timeframes
The time required to complete a service depends on the nature and complexity of the project.
Factors that may affect the delivery timeframe include:
- Size of the property
- Type of property
- Type of construction
- Project complexity
- Scope of work
- Number of drawings or documents provided
- Level of detail requested
- Quantity of materials being assessed
- Renovation requirements
- Commercial project requirements
- Availability of required information
- Additional questions or clarification required from the customer
Where a specific delivery timeframe has been agreed with you, that timeframe will apply.
Any estimated timeframe provided by us is an estimate unless we have expressly agreed otherwise.
6. Information Required From Customers
Customers are responsible for providing the information reasonably required to complete their requested service.
Depending on the project, this may include:
- Accurate property dimensions
- Property plans
- Architectural drawings
- Floor plans
- Project specifications
- Construction details
- Renovation details
- Material requirements
- Labor requirements
- Property location
- Project scope
- Other relevant project information
The quality and completeness of the information provided may affect the accuracy and timing of the resulting estimate.
7. Customer-Caused Delays
Delivery may be delayed if we are waiting for information, clarification, documents, drawings, approvals, or other material from the customer.
Examples include:
- Missing project information
- Incorrect property dimensions
- Missing drawings
- Incomplete project specifications
- Delayed responses to our questions
- Changes to the project scope
- Additional work requested after the service has started
Where such circumstances occur, the delivery timeframe may need to be adjusted.
8. Changes to Project Requirements
If you change your project requirements after the estimation process has started, this may affect the delivery timeframe.
For example, a change from:
- A residential estimate to a commercial estimate
- A basic estimate to a detailed estimate
- A construction estimate to a construction and renovation estimate
- One property area to a substantially different property area
may require additional work.
We may contact you to discuss any additional requirements, costs, or revised delivery timeframe before carrying out substantial additional work.
9. Physical Documents
Our services are normally delivered electronically, and we do not generally send physical documents.
If you specifically request a physical copy of a report or document and we agree to provide one, we will communicate the applicable:
- Delivery method
- Delivery charge
- Estimated delivery timeframe
- Address requirements
- Other relevant delivery conditions
before arranging physical delivery.
10. Physical Shipping Charges
Standard digital delivery does not normally involve a shipping fee.
Where physical delivery has been specifically agreed, any applicable shipping, postage, packaging, courier, or other delivery charges will be communicated to you before dispatch.
Unless otherwise stated, physical delivery charges are separate from the professional service fee.
11. Delivery Address
For physical deliveries, customers are responsible for providing a complete and accurate delivery address.
This may include:
- Full name
- Building or property number
- Street name
- City
- County or region
- Postcode
- Country
- Contact telephone number where required
We are not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.
12. Digital Delivery Email Address
For electronic delivery, customers are responsible for providing an accurate and accessible email address.
Before submitting an order or service request, please ensure that:
- Your email address is correct
- Your mailbox can receive attachments
- Your mailbox is not full
- Our messages are not being automatically blocked
- You check your spam or junk folder where necessary
If you believe your report or document has not arrived, please contact us.
13. Failed Digital Delivery
Sometimes electronic delivery may fail because of technical or communication issues.
Possible reasons include:
- Incorrect email address
- Full mailbox
- Email server problems
- Attachment size restrictions
- Spam filters
- Security settings
- Internet or network problems
- Temporary technical issues
- Other third-party email delivery problems
If a digital document cannot be delivered, we may contact you to request an alternative email address or another suitable delivery method.
14. Failed Physical Delivery
Where physical delivery has been agreed, a delivery may fail because:
- The address is incorrect
- The recipient is unavailable
- The delivery address is inaccessible
- The package is refused
- The courier cannot complete delivery
- The package is returned to the sender
- Other circumstances outside our reasonable control occur
If a physical delivery is returned to us because of information or circumstances attributable to the customer, additional delivery charges may apply if another delivery attempt is requested.
15. Delivery Tracking
Where physical delivery is arranged through a courier or postal service that provides tracking, tracking information may be provided to the customer where available.
Delivery updates and estimated arrival dates provided by a third-party courier are subject to that provider’s systems and service conditions.
16. Third-Party Delivery Providers
Where physical documents are delivered using a third-party courier, postal service, or delivery company, the delivery process may also be subject to that provider’s terms and conditions.
We will provide relevant tracking or delivery information where available.
We are not responsible for delays caused by circumstances outside our reasonable control, including certain delays caused by third-party delivery providers.
17. Delivery Delays
Although we aim to provide services within the agreed or estimated timeframe, delays may occasionally occur.
Delays may result from:
- Additional project requirements
- Missing information
- Customer-requested changes
- Technical problems
- Third-party service interruptions
- Courier or postal delays
- Public holidays
- Unexpected operational circumstances
- Events outside our reasonable control
If we become aware of a significant delay affecting an agreed delivery, we will make reasonable efforts to communicate the situation to you.
18. Events Outside Our Reasonable Control
We will not generally be responsible for delays caused by circumstances that are outside our reasonable control.
Such circumstances may include:
- Severe weather
- Natural disasters
- Fire
- Flood
- Power outages
- Internet or telecommunications failures
- Cybersecurity incidents
- Government restrictions
- Industrial disputes
- Transportation disruptions
- Postal or courier disruption
- Third-party technology failures
- Other circumstances that could not reasonably have been prevented or anticipated
Where such an event affects service delivery, we will take reasonable steps to resume the service as soon as practical.
19. Checking Your Delivery
If you are expecting a digital estimate or report and have not received it, please first check:
- Your inbox
- Your spam or junk folder
- Your email storage capacity
- The email address you provided
- Any email filtering or security settings
If you still cannot locate the document, contact us using the information provided at the end of this policy.
20. Damaged Physical Documents
If a physical document is delivered damaged, please contact us as soon as reasonably possible after receiving it.
Where appropriate, we may request:
- Your order or project details
- Delivery information
- Photographs of the damaged item
- Courier or tracking information
We will review the circumstances and determine the appropriate next step.
21. Lost Physical Deliveries
If a physical delivery appears to have been lost, please contact us as soon as reasonably possible.
Where tracking is available, we may use the tracking information to investigate the delivery status with the relevant delivery provider.
Any replacement or re-delivery arrangements will depend on the circumstances of the delivery.
22. International Delivery
Our standard services are delivered electronically and can generally be provided without physical international shipping.
If physical documents are requested for delivery outside the United Kingdom, additional delivery charges, delivery times, customs requirements, import requirements, or other restrictions may apply.
Any applicable international delivery arrangements will be communicated before dispatch.
23. Customs, Duties and Import Charges
Where physical documents or materials are sent internationally, any customs requirements, duties, taxes, import charges, or similar charges imposed by the destination country may be the responsibility of the recipient where applicable.
Customers are responsible for providing any information reasonably required for international delivery.
Because our standard services are delivered electronically, customs and physical shipping charges will generally not apply to ordinary digital service delivery.
24. Delivery Confirmation
For digital services, delivery may be confirmed through:
- Email transmission
- Electronic delivery records
- Customer confirmation
- Other appropriate electronic records
For physical deliveries, confirmation may be provided through the relevant postal or courier service where available.
25. Service Completion
For digital services, the service will generally be considered delivered when the agreed report, estimate, document, or other deliverable has been made available to the customer through the agreed electronic delivery method.
Receiving a cost estimate does not necessarily mean that the underlying construction or renovation work has been completed or that any contractor has been appointed.
26. Estimates and Delivery
Our property cost estimation services are prepared based on the project information available to us at the time of preparation.
A cost estimate may be affected by changes in:
- Material prices
- Labor costs
- Supplier pricing
- Project specifications
- Construction requirements
- Property conditions
- Market conditions
- Customer requirements
The delivery of an estimate does not guarantee that the actual final construction cost will be identical to the estimated amount.
27. No Physical Product Shipping for Standard Services
Unless expressly stated otherwise, purchasing or requesting a property cost estimation service does not result in the shipment of a physical product.
The deliverable is normally an electronic estimate, report, document, analysis, or other digital service output.
28. Contacting Us About Delivery
If you have questions about the delivery of your service, report, estimate, or document, please contact us.
When contacting us, please provide, where applicable:
- Your name
- Email address
- Project reference or order details
- Date of your request
- Type of service requested
- Description of the delivery issue
Providing this information can help us investigate your enquiry more efficiently.
29. Changes to This Shipping & Delivery Policy
We may update or amend this Shipping & Delivery Policy from time to time to reflect:
- Changes to our services
- Changes to our delivery arrangements
- Changes to our business operations
- Changes to technology
- Changes to third-party delivery arrangements
- Legal or regulatory developments
- Other operational requirements
When we update this policy, we will publish the revised version on this website and update the “Last Updated” date.
30. Relationship With Other Policies
This Shipping & Delivery Policy should be read together with any other applicable policies published on our website, including:
- Privacy Policy
- Terms & Conditions
- Refund & Cancellation Policy
- Cookie Policy
- Any service-specific terms
Where another policy contains specific provisions relating to a particular service, those provisions may also apply.
31. Contact Information
If you have any questions, concerns, or requests regarding this Shipping & Delivery Policy or the delivery of our services, please contact us:
Swift Bridge Formation Limited
Office:
71–75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Phone:
+44 (0) 20 1234 5678